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Broadband Benchmark Update Q2: April - June 2006


 
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This report is the sixth in a series of broadband benchmark reports produced for the Welsh Assembly Government's Broadband Wales Unit. This edition covers the broadband market in Wales, the UK and the rest of the world; with data based – where available – on the state of play up to the end of June 2006.
 
Estimates calculated from operator figures indicate that 41.5% of Welsh households had a broadband connection at the end of June 2006. This equates to 19.4 broadband connections per 100 inhabitants and is in-line with comparative figures for the UK as a whole. 
 
Competition in the LLU sector has increased after Tiscali became the second LLU operator to enter the market in Wales, unbundling four exchanges. Furthermore, Orange, Be Unlimted and The Carphone Warehouse have all earmarked exchanges in Wales for unbundling as part of their respective network roll-out programmes.
 
With regards to availability, almost all Welsh households are now able to receive some form of broadband service. However, availability of higher-bandwidth services remains very low compared to some of the world's leading broadband nations. Only a third of all Welsh households are able to receive a broadband service that provides download rates of 8Mbps and services of higher-bandwidths were not available at all. Services offering bandwidths of up to 24Mbps are likely to enter the market in the near future as LLU operators bring ADSL2+ offerings to unbundled exchanges, although only a relatively small proportion of households will receive the higher-end bandwidths due to technological constraints.
 
Higher-bandwidth ADSL2+ services will become widely available as part of BT's 21CN rollout, but this will not be complete until 2011 and only a relatively small proportion of households will receive the higher-end bandwidths due to technological constraints.
 
The availability of higher-bandwidth services is set to become an increasingly important issue over the next few years after estimates predicted that demand for bandwidth will increase substantially over the next two to six years. These estimates indicate that demand may increase to levels that are beyond the capabilities of current DSL technologies and that other technologies may have to be considered for broadband delivery within this timeframe.
 
Evidence that bandwidth demand is reaching levels beyond the capabilities of DSL can be seen in South Korea, which continues to show signs that its broadband market has moved on to the next stage of development. Having neared market saturation for broadband connections, the latest trend is towards the substitution of DSL connections for higher-bandwidth cable and fibre based connections. Despite this trend, DSL remains the technology of choice on a wider scale and is in fact becoming increasingly dominant worldwide.

 
 
 
ADSL Broadband (Asymmetric)
 
According to BT, more than 99.5% of premises in Wales are connected to a DSL enabled exchange. However, due to localised technical issues such as distance from exchange or poor quality of networks, some premises within these exchange areas are not suitable for delivery of broadband services, or can only access services at very low speeds.
Estimated coverage of households by minimun downstream speed
Figure 1 - Estimated coverage of households by minimum downstream speed, Q1 2006, Analysys Consulting Limited
 
According to Analysys Consulting Limited, 98% of Welsh households can receive a 0.5Mbps downstream service, 95% can receive a 1Mbps service and 92% can receive a 2Mbps service. While these figures are close to the comparative UK figures, the difference between availability of broadband services in Wales and the UK increases as the bandwidth of these services increases. Services of 4Mbps and above are available to 81% of Welsh households, compared to 86% of UK households and 8Mbps services are available to 33% of Welsh households, compared to 53% of UK households. No services of 16Mbps or above were available in Wales in Q1 2006, while 7% of UK households could access these services.
 
 
Estimated coverage of households by minimum upstream speed
Figure 2 - Estimated coverage of households by minimum upstream speed, Q1 2006, Analysys Consulting Limited
 
A similar story applies for the upstream speed of services. Services with a minimum upstream speed of 0.5Mbps are available to 98% of Welsh households, which is close to the near 100% availability in UK households. By contrast, only 27% of Welsh households can access services with 1Mbps upstream speeds, compared to 50% for the UK. Furthermore, only 26% of Welsh households can access services with 2Mbps upstream speeds, compared to 48% for the UK.
 

Exchanges Deemed Commercially Unviable
 
On 14th March the Welsh Assembly Government's Broadband Wales Programme awarded a contract to BT Group to provide infrastructure for the final exchange areas in Wales that are without broadband as part of the Regional Innovative Broadband Support Scheme (RIBS).
 
The broadband rollout will be implemented in a two-staged approach. The first stage, which began in June 2006, concentrates on enabling the remaining exchanges in Wales that are not broadband enabled. Once this work is completed, there will still be a small proportion of the population who live inside enabled exchange areas but still cannot access broadband due to a variety of technological issues. The second stage of the rollout will then focus on identifying these remaining not-spots and exploring ways of bringing broadband to these residents.
 
Exchange Name
Local Authority
Ready for Service Date
Actual date of enablement
Gwynfe
Carmarthenshire
30-Jun-06
30-Jun-06
Llangurig
Powys
30-Jun-06
30-Jun-06
Llanarmon
Wrexham
30-Jun-06
30-Jun-06
Moylegrove
Pembrokeshire
30-Jun-06
30-Jun-06
Llanwddyn
Powys
07-Jul-06
07-Jul-06
Penmaen
Swansea
07-Jul-06
07-Jul-06
Cynghordy
Carmarthenshire
14-Jul-06
14-Jul-06
Merthyr Cynog
Powys
21-Jul-06
14-Jul-06
Pantydwr
Powys
21-Jul-06
21-Jul-06
Rhandirmwyn
Carmarthenshire
22-Jul-06
21-Jul-06
Angle
Pembrokeshire
22-Jul-06
21-Jul-06
Capel Curig
Conwy
28-Jul-06
24-Jul-06
Castle Caereinion
Powys
28-Jul-06
28-Jul-06
Gladestry
Powys
28-Jul-06
24-Jul-06
Abergynolwyn
Gwynedd
28-Jul-06
28-Jul-06
Whitton
Powys
28-Jul-06
14-Jul-06
Skenfrith
Monmouthshire
28-Jul-06
28-Jul-06
St Nicholas
Pembrokeshire
28-Jul-06
28-Jul-06
Llangunllo
Powys
05-Aug-06
04-Aug-06
Bryneglwys
Denbighshire
05-Aug-06
28-Jul-06
Cyffylliog
Denbighshire
05-Aug-06
28-Jul-06
Llantilio
Monmouthshire
05-Aug-06
28-Jul-06
Pennal
Gwynedd
11-Aug-06
11-Aug-06
Rhydymain
Gwynedd
11-Aug-06
04-Aug-06
Ganllwyd
Gwynedd
11-Aug-06
04-Aug-06
Glandyfi
Ceredigion
19-Aug-06
11-Aug-06
Beguildy
Powys
25-Aug-06
28-Jul-06
Llannefydd
Conwy
01-Sep-06
01-Sep-06
Bontddu
Gwynedd
02-Sep-06
01-Sep-06
Hundred House
Powys
08-Sep-06
25-Aug-06
Painscastle
Powys
22-Sep-06
22-Sep-06
Cross Ash
Monmouthshire
22-Sep-06
08-Sep-06
Rhiw
Gwynedd
22-Sep-06
22-Sep-06
Llawhaden
Pembrokeshire
To be confirmed
 
Rhos
Pembrokeshire
To be confirmed
 
Table 1 – Timetable for the enablement of the remaining unviable exchanges in Wales, September 2006, Broadband Wales Unit
 
The timetable above shows that four of the thirty-five unviable exchanges had been enabled at the end of June 2006. As such, 403 of the 434 telephone exchanges in Wales were enabled for the provision of ADSL broadband at that time. Rapid progress has been made since and at the time of publication only two exchanges in Wales remained unable to provide broadband.
 
Furthermore, all of the exchanges enabled by the RIBS project will be able to deliver ADSL Max services and will also be included in any future national upgrade programmes such as ADSL 2/2+.
 
Residents in Wales who are still unable to receive a broadband connection even after their local telephone exchange has been enabled in the first stage of the scheme should register their details using the Broadband Wales Observatory Not-spot form which can be found at www.bbwo.org.uk/not-spots or www.abec.org.uk/mannaugwael. Details provided in the forms will be used to locate the areas within Wales where broadband remains unavailable and, once identified, work can begin to enable broadband in these areas.
 
 
BBWO estimates that there has been no change in the availability of SDSL services in Wales over the last quarter and that SDSL continues to cover 25% of all domestic and 29% of all non-domestic sites in Wales. The UK average is estimated to be 42% of sites, with only Scotland having lower SDSL availability than Wales at 17%.
 
Availability of services with a minimum downstream speed of 512kbps by infrastructure operator
Figure 3 - Availability of services with a minimum downstream speed of 512kbps by infrastructure operator, Q1 2006, Analysys Consulting Limited
 
Infrastructure competition is not as strong in Wales as it is in other parts of the UK. Figure 5 shows that there are fewer alternative infrastructure providers in Wales than in the UK as a whole, with only one cable operator and one LLU operator providing infrastructure competition to the incumbent in Q1 2006.
 
However, the number of operators actively involved in local loop unbundling in Wales has since begun to increase; Tiscali has become the second LLU operator to enter the market in Wales after it unbundled 4 exchanges in Bangor, Bridgend, Cwmbran and Llanelli during March 2006. Meanwhile, Bulldog remains as the biggest LLU operator within Wales having unbundled 9 exchanges within the Cardiff and Wrexham areas in May 2005.
 
Further operators are due to enter the market in Wales over the next twelve months after announcing their intentions to expand their network coverage into Wales:
 
  • Be Un Limited are due to unbundle 21 exchanges between March and December 2007;
  • Carphone Warehouse are due to unbundle 30 exchanges by the end of August 2006;
  • Orange (previously Wanadoo) are due to unbundle 12 exchanges by the end of September 2006.
 

Cable modem Broadband Coverage

 
BBWO estimate that cable coverage in Wales has remained stable since Q1 2005. NTL, now the only cable operator in the UK after merging with Telewest, has a network capable of reaching within 500m of between 300,000 and 35,000 households in Wales.
 
Figures from Ovum suggest that 25.1% of Welsh households are able to access broadband services via cable modem.
 

Wireless Broadband Coverage

 

FWA

Fixed Wireless Access broadband is offered by a limited number of niche providers in Wales, however, no figures for the overall coverage of these services are currently available.
 
Wi-Fi Hotspots
BBWO estimate that there are more than 500 public access hotspots in Wales
.
 
BT announced in May 2006 that it would be covering the City of Cardiff with a Wi-Fi hotspot network.
 

3G

No new information was made available for 3G coverage over the quarter.
 
Satellite broadband services are available to over 99% of all sites in Wales.

Coverage in the UK

Terrestrial broadband coverage of the UK at Q4 2005
Figure 4 - Terrestrial broadband coverage of the UK at Q4 2005, Ovum, UK Broadband Status Report, March 2006
 
 
DSL
Cable
FWA
Total
East Midlands
99.9%
54.8%
20.8%
99.9%
East of England
99.9%
49.4%
0.3%
99.9%
London
100%
55.1%
36.6%
100%
North East
99.9%
48.9%
0%
99.9%
North West
99.9%
54.7%
3.4%
99.9%
Northern Ireland
99.4%
32.5%
0%
99.5%
Scotland
99.5%
42.0%
0%
99.5%
South East
99.6%
45.6%
7.4%
99.7%
South West
99.5%
40.2%
12.1%
99.7%
Wales
99.3%
25.1%
0%[1]
99.3%
West Midlands
99.7%
63.0%
22.2%
99.7%
Yorkshire & Humberside
99.9%
42.6%
13.8%
99.9%
Total
99.7%
48.2%
11.2%
99.8%
Table 2 - Proportion of households covered by broadband technologies by geographical region, Q4 2005, Ovum UK Broadband Status Report, March 2006
 
According to figures from Ovum, 99.8% of UK households were covered by broadband technologies at the end of 2005. This represents a growth of around 0.1% over the previous quarter.
 
 
DSL
Cable
FWA
Total
Urban
99.9%
62.9%
15.9%
99.9%
Suburban
99.8%
36.6%
5.4%
99.9%
Rural
99.2%
7.4%
1.0%
99.2%
Table 3 – UK Household coverage by mass-market broadband by area type, Q4 2005, Ovum UK Broadband Status Report, March 2006
 
Coverage of broadband in rural areas of the UK has almost caught up with coverage for the UK as a whole. However, competition between infrastructure providers is significantly lower in rural areas resulting in less choice and ultimately higher costs of services in these areas. Another significant issue facing rural areas is the low availability of services with higher bandwidths; a result of longer average local loop lengths and the limitations of DSL technology.
 

DSL Broadband Coverage

Map of DSL broadband coverage in the UK at Q4 2005


Figure 5 - Map of DSL broadband coverage in the UK at Q4 2005, Ovum UK Broadband Status Report, March 2006
 

ADSL Broadband (Asymmetric)

ADSL services are available to around 99.7% of all households in the UK.
 

SDSL Broadband (Symmetric)

There have been no reported increases in the availability of SDSL services over the quarter and, as such, estimated coverage remains at just below 50% of UK households.
 

Local Loop Unbundled (LLU) Broadband

There are a number of operators now actively involved in local loop unbundling in the UK. Table 4 summarises the status of LLU enablement in the UK, including for each operator, the number of enabled exchanges and the number of exchanges pending enablement for Wales and the UK as a whole.
 
Operator
Exchanges in UK
Exchanges in Wales
Enabled
Pending
Enabled
Pending
Be
180
769
0
21
Bulldog
626
0
9
0
Carphone Warehouse
0
1045
0
52
Easynet
416
75
0
0
Homechoice
145
0
0
0
Edge Telecom
21
0
0
0
Pipex
25
2
0
0
Node4
4
0
0
0
Tiscali
249
0
4
0
Orange
218
87
0
12
Zen Internet
4
0
0
0
Table 4 - LLU exchanges in Wales and the UK, www.samknows.com, July 2006
 
Currently, Bulldog and Easynet have the largest network of unbundled exchanges, but this looks set to change when Be and Carphone Warehouse unbundle their pending exchanges. Bulldog had 626 unbundled exchanges by the end of August 2006, but has no plans to unbundle any further exchanges. Easynet had unbundled 416 exchanges by the end of August 2006 and plans to unbundle a further 75 by the end of October 2006.
 
Be has so far rolled out its network to 180 exchanges, with 769 pending - 267 of which will be unbundled by the end of 2006. This will be further extended to provide coverage for 70% population coverage by the end of 2007. This will make Be one of the UK's largest broadband providers by installed local loop unbundled (LLU) exchanges.  In June 2006 it was announced that 02 had purchased Be.
 
The Carphone Warehouse are shortly expected to begin unbundling 1,045 exchanges throughout the UK, although no 'ready for service' dates are currently available. In April 2006 it announced that it would offer 'free' broadband to end-users living within its exchange areas. To take up the offer customers must subscribe to Carphone's TalkTalk fixed line phone service for £9.99 a month and sign up to a minimum 18 month contract. A monthly line rental charge of £11.00 will also apply making a total cost of line rental, calls and broadband of £20.99 a month.
 
As of June 2006, AOL had unbundled around 200 exchanges, unbundling more than 100,000 lines. In February 2006, AOL confirmed that it planned to invest £120m in LLU, with the aim to unbundle around 1000 exchanges.
 

ADSL2+

 
UKOnline, Bulldog, Be and Sky all offer ADSL2+ services over their unbundled networks. The availability of these services, which have a maximum download rate of 24Mbps, will increase in-line with the operators' respective LLU roll-outs, although the speeds available to each household will depend on their individual local loop length.
 

21st Century Network

 
BT's 21st Century Network (21CN) will be an end-to-end IP-based network and systems infrastructure that will ensure that the delivery of next generation converged services will be faster, more efficient and more cost-effective than over the current network.
 
The migration of UK customer lines to 21CN is expected to begin during November 2006. Residential end-users and businesses in Cardiff and the surrounding area will be the first in the UK to be connected when BT migrate around 350,000 customer lines in the South Wales area.
 
According to BT, 21CN will deliver broadband services offering a maximum download rate of 24Mbps based on ADSL2+ technology from January 2008. While this will increase the coverage of higher-bandwidth broadband services in Wales, the speeds available to each household will depend on their individual local loop length. Furthermore, the 21CN deployment is not expected to be complete until 2011 which suggests that many households in Wales will not receive the benefits of the new network for some time.
 

Cable modem Broadband Coverage

 
According to NTL Incorporated, its network passes more than 12 million UK households and businesses. As such, cable broadband services are available to 50% of UK households and 85% of UK businesses.
Map of cable-modem broadband coverage in the UK at Q4 2005
Figure 6 - Map of cable-modem broadband coverage in the UK at Q4 2005, Ovum UK Broadband Status Report, March 2006
 

Satellite Broadband Coverage

 
Satellite broadband services are available to over 99% of sites in the UK.
 

Wireless Broadband Coverage

 
According to figures from Ovum, broadband services via fixed wireless access (FWA) technology remains available to 11.2% of the UK population.
Map of wireless broadband coverage in the UK at Q4 2005
Figure 7 - Map of wireless broadband coverage in the UK at Q4 2005, Ovum UK Broadband Status Report, March 2006

First generation downstream broadband service coverage as a percentage of households
Figure 8 - First generation downstream broadband service coverage as a percentage of households, Q1 2006, Analysys Consulting Limited
 
'First generation' broadband coverage for countries, as shown in Figure 8, indicates that Wales and the UK as a whole have the highest levels of coverage of the listed countries. Most of the listed countries have broadband networks that can provide a minimum 0.5Mbps service to more than 90% of households.
Second generation downstream broadband service coverage as a percentage of households
Figure 9 - Second generation downstream broadband service coverage as a percentage of households, Q1 2006, Analysys Consulting Limited
 
In terms of higher bandwidth 'second generation' broadband services, the levels of coverage vary greatly between countries. Figure 9 indicates that the UK has relatively high availability of 4 and 8Mbps services but lags behind almost every other listed country for coverage of higher speeds. The situation in Wales is even worse with no coverage of services higher than 8Mbps in Q1 2006. The graph clearly indicates that the UK and many other major broadband nations are still a long way behind leading nations, Japan and Korea, with regards to the availability of very high bandwidth services.

 
Research carried out by BBWO indicates that the costs of basic broadband services, for both residential and business customers, are the same in Wales as in the rest of the UK. Whilst the minimum consumer spend now buys 'up to' 8Mbps services in all areas, the service speeds available to businesses in Wales are lower than those available in London and the South East.
 
 
Consumer
Business
 
Minimum
Maximum
Minimum
Maximum
 
£
Speed
£
Speed
£
Speed
£
Speed
London
9.75
8Mbps
14.00
24Mbps
13.61
8Mbps
75.00
24Mbps
South East
9.75
8Mbps
14.75
16Mbps
13.61
8Mbps
75.00
24Mbps
Welsh Cities
9.75
8Mbps
14.75
16Mbps
13.61
8Mbps
45.00
16Mbps
Welsh Towns
11.99
8Mbps
11.99
8Mbps
13.61
8Mbps
13.61
8Mbps
Welsh Villages
11.99
8Mbps
11.99
8Mbps
13.61
8Mbps
13.61
8Mbps
Table 5 - Minimum/Maximum Monthly Spend for Business and Consumer Services, Q1 2006, BBWO.
 
The highest speed available in the consumer market (i.e. 24Mbps) is not available in Wales to either business or household customers, and is only available to a limited number of exchanges in the UK. The highest speed available in Wales is a 16Mbps service supplied by Bulldog.  However, these services are only available in nine exchanges in Wales – in the Cardiff and Wrexham areas.
 
 
 
Index value Q4 2005
G7 Rank Q4 2005
Index value
Q3 2005
G7 Rank
Q3 2005
G7 Rank
Q1 2005
Japan
0.97
1
0.98
1
1
France
0.86
2
0.85
2
2
Canada
0.79
3
0.80
3
3
UK
0.77
4
0.76
4
4
Ireland
0.75
 
0.75
 
 
Italy
0.71
5
0.70
5
6
Australia
0.69
 
0.69
 
 
Sweden
0.64
 
0.65
 
 
US
0.63
6
0.62
6
5
South Korea
0.53
 
0.54
 
 
Germany
0.44
7
0.46
7
7
Table 6 – Pricing index at Q4 2005, Ovum International Broadband Market Comparisons Update, March 2006
 
According to Ovum, the UK places fourth in the G7 in its pricing index. The price index is calculated as the price of the top 5 retail ISPs, weighted by market share. Prices used are for mainstream residential products and include connection fees amortised over a three-year period and are adjusted for purchasing power parity (PPP)[2]. Small improvements in the price index have been made by the UK, France, Italy and the US since Q3 2005, whilst the overall rankings remain unchanged.
 
The improvement in the UK price index was helped by AOL lowering its prices in the last quarter of 2005.  Germany has seen a slight reduction of its price index, mostly as a result of PPP changes.
 
According to point topic, in Q2 2006 the average price for DSL entry level services fell by 9.3%, twice as much as the price decline (4.5%) in cable modem services.  Consequently, the price gap between DSL and cable has increased to US$4.27.  Among the 18 operators included in the Point Topic survey, 5 (primarily in North America and EMEA) reduced their monthly tariffs by up to 50%.  Overall, the average monthly DSL tariff was US$27.44 with Taiwan offering the cheapest DSL tariff.  In the FTTx market, prices have remained unchanged since Q2 2005.

 
 
BBWO estimates that 31.1% of BT landlines in Wales were using DSL broadband in June 2006. Information regarding take-up of cable broadband is not available specifically for Wales, but an estimate of cable penetration in Wales based on UK figures indicates that approximately 10.4% of households have a cable broadband connection. This would total to suggest a penetration figure of around 41.5% for Wales at the end of June 2006. This equates to 19.4 broadband connections per 100 inhabitants in Wales. This figure is in-line with the UK and is an average figure when compared to the rest of the EU.
Broadband take-up by population in the EU and Wales
Figure 10 -Broadband take-up by population in the EU and Wales, Q2 2006, Analysys Consulting Limited & BBWO
 
The Broadband Wales Residents Survey reported that broadband take-up continued to rise in Wales after June 2006, and that 43% of Welsh households had a broadband connection by the end of July 2006.
 
Furthermore, around 7% of respondents who knew the speed of their broadband connection reported to have a connection that was faster than 2Mbps, indicating that the majority of Welsh households are still using 'first generation' broadband services.

xDSL Broadband
 
BBWO estimate that xDSL take-up has continued to grow over the last quarter and that around 31% of households and businesses in Wales able to access an ADSL enabled exchange had an ADSL broadband connection at the end of June 2006. This represents an increase of 13% in broadband take-up by households and businesses in Wales since June 2005.
 
 
UK
WALES
 
ADSL broadband connections
ADSL broadband connections
Percent of households and businesses [3]
Percent of population [4]
Dec 04
4m [5]
208,000 [6]
14.9%
6.9%
Mar 05
5m 3
245,000 [7]
17.5%
8.2%
Jun 05
5.6m 3
250,000 4
17.9%
8.3%
Sept 05
6m [8]
302,000 5
21.6%
10.1%
Dec 05
6.9m 6
370,000 5
26.3%
12.3%
Mar 06
7.9m 6
395,000 5
28.2%
13.2%
Jun 06
8.7m 6
435,000 5
31.1%
14.5%
Table 7 - ADSL broadband penetration in Wales, Q4 2004 – Q2 2006, BBWO
 

Cable broadband

 
Despite a fall in relative market share, the continued growth in broadband penetration in the UK has enabled continued growth in cable broadband take-up. In the absence of specific figures for Wales for June 2006, BBWO estimates that cable penetration in Wales continued to increase and stood at approximately 145,000 connections, which equates to approximately 10% of households and businesses in Wales (i.e. 5% of total cable broadband connections in the UK).
 
 
UK
Wales
 
Number of
 cable  lines
Cable broadband
connections
Percent of
households
Percent of population
Dec 04
2.2m[9]
110,000
7.8%
3.7%
Mar 05
2.1m1
105,000
7.5%
3.5%
Jun 05
2.3m1
115,000
8.2%
3.8%
Sep 05
2.5m[10]
125,000
8.9%
4.2%
Dec 05
2.6m[11]
130,000
9.3%
4.3%
Mar 06
2.8m3
140,000
10.0%
4.7%
Jun 06
2.9m3
145,000
10.4%
4.8%
Table 8 – Cable broadband penetration in Wales, Q4 2004-Q2 2006, BBWO
 
The Broadband Wales Residents Survey reported that in July 2006, 28% of all respondents who had a broadband connection were using cable. This suggests that cable penetration may be slightly higher than anticipated and that around 12% of households and businesses in Wales were using cable for broadband access.

According to Ofcom there were 11.1 million broadband connections in UK households and small businesses by the end of March 2006. Over 40 per cent of all UK homes now subscribe to broadband services.
Subscriptions for dial-up and broadband internet connections
Figure 11 - Subscriptions for dial-up and broadband internet connections, Q2 2006, ONS
 
Broadband connections continue to account for an increasing proportion of internet subscriptions in the UK. Figures from the Office of National Statistics (ONS) indicate that broadband connections now account for almost three-quarters of all internet connections. Figures supplied by ONS are subject to regular review and revision to optimise accuracy, and hence do not correlate exactly to those shown in previous benchmark reports.
 
Dial-up connections remain popular with some households due to the availability of time-based 'pay-as-you-go' services that charge by the amount of time spent online and have no monthly fee. These services are particularly suitable for those who use the internet irregularly or for those who are 'light' users of the internet and are also suitable for low-income households that are unwilling to pay a flat monthly fee. This barrier to broadband has been overcome in some European markets by the introduction of time-based broadband services that have a low monthly fee or none at all. Currently, the only time-based fixed-line broadband service in the UK is being offered by Bulldog, who have limited coverage of the UK, and particularly in Wales. As such, a nationally available time-based broadband service may be required to persuade the remaining dial-up users to switch to broadband.
 
UK broadband take-up by percentage of households
Figure 12 – UK broadband take-up by percentage of households, Point Topic, August 2006
 
Research from Point Topic has uncovered Swindon as having the highest penetration of broadband by households out of all UK towns and cities, at an estimated 51.1%. Swindon's relatively high proportion of young families with children and the fact that it is well covered by a cable network as well as by DSL were reasons given for the high penetration levels. Total broadband take-up was shown to be much higher in areas where the two networks are competing, emphasising the importance of infrastructure competition in driving penetration.
 
Contrastingly, there were more than 50 Local Authority districts where less than one in four households had a broadband connection. Most of these districts were in rural areas in Northern Ireland, Scotland and Wales, but they include some urban areas, including Merthyr Tydfil. These areas suffer from the opposite factors to Swindon, such as the lack of a cable offering in Merthyr Tydfil.
 

xDSL Broadband

 

BT had 8.7 million wholesale broadband connections at the end of June 2006 including 580,000 local loop unbundled lines, an increase of 2.9 million connections year on year and 535,000 connections in the quarter.
 
 
Residential
Business[12]
Total
 
Lines
Penetration
Lines
Penetration
Lines
Urban
4,530,738
28%
737,663
91%
5,268,401
Suburban
986,657
20%
194,743
80%
1,180,401
Rural
558,706
13%
176,493
55%
735,198
Table 9 – ADSL connections and penetration of potential total within the residential and business sectors in the UK, Q4 205, Ovum UK Broadband Status Report, March 2006

Cable Broadband

 
NTL reported in August 2006 that it had 2.9 million broadband subscribers at the end of June 2006, making it the largest retail player in the UK broadband market.
 
 
Residential
Business[13]
Total
 
Lines
Penetration
Lines
Penetration
Lines
Urban
2,216,495
14%
43,421
5%
2,259,916
Suburban
305,928
6%
7,706
3%
313,634
Rural
55,956
1%
794
0.2%
56,750
Table 10 – Cable modem subscribers and penetration within the residential and business sectors in the UK, Q4 2005, Ovum UK Broadband Status Report, March 2006
 

Satellite and Wireless Broadband

 
There were no reported changes in wireless and satellite broadband take-up over the quarter in the UK, with wireless subscriber numbers remaining at an estimated 8,000 and satellite subscriber numbers remaining at an estimated 3,000.

 


 

Incumbent Share of Wholesale Market

 
UK broadband service providers market share Q2 2006
Figure 13 - UK broadband service providers market share Q2 2006, Analysys Consulting Limited
 
BT Wholesale's share of the total UK broadband market fell slightly over the first half of 2006 and now stands at just under 70% of the total wholesale market. The market share of cable broadband has also continued to fall over the last half-year. NTL and Telewest accounted for 26.4% of the broadband market at the end of 2005. However, the share of the newly combined NTL/Telewest group has dropped to 25.0% at the end of June 2006.
Incumbent share of the wholesale broadband market in Western European countries
Figure 14 - Incumbent share of the wholesale broadband market in Western European countries, 2004 - 2006, Analysys Consulting Limited
 
BT's share of the wholesale market remains relatively high when compared to other Western European incumbents. However, the incumbent's share of the DSL wholesale market fell from 97% to 9% over the first half of 2006. While this may seem like a fairly small dent in its dominance of the DSL market, this fall clearly signifies that LLU operators are beginning to increase their market share and as LLU operators expand their network coverage, this trend is likely to continue into the foreseeable future.
Change in UK broadband market share
 
Figure 15 - Change in UK broadband market share, 2001-2006, Analysys Consulting Limited
 
LLU operators are showing an increasing share of the market over the last year, mainly at the expense of the cable sector. Despite losing DSL market share to LLU operators over recent months, BT Wholesale's share of the total broadband market has remained relatively steady due to the erosion of the market share within the cable sector.
 

Incumbent Share of Retail Market

 
Retial share of major UK ISPs Q2 2006
Figure 16 - Retail share of major UK ISPs Q2 2006, Analysys Consulting Limited
 
The merging of NTL and Telewest has created the largest retail broadband operator in the UK with a 27% share of the retail market, overtaking BT which had a 24% share at the end of June 2006. As well as having a new leading operator there are also a number of smaller operators who have increased their shares and become significant operators in the retail market, including Tiscali, Pipex and The Carphone Warehouse.
 
With so many significant players, the UK retail broadband market is one of the most competitive within Western Europe and, as such, the incumbent has one of the lowest retail shares of all Western European incumbents. As LLU operators increase their network footprints it is expected that the highly competitive retail market will translate into an increasingly competitive wholesale market.
Incumbent retail share of total broadband market
Figure 17 - Incumbent retail share of total broadband market, 2004-2006, Analysys Consulting Limited
 

 
World broadband penetration of households
Figure 18 - World broadband penetration of households, Point Topic, Q1 2006
 
According to analyst firm Point Topic, the worldwide total of broadband connections grew to 229 million lines during Q1 2006, representing an increase of 36% from 168.5 million lines in Q1 2005.
Broadband penetration by percentage of households and small and medium business
Figure 19 – Broadband penetration by percentage of households and small and medium business sites, Analysys Consulting Limited and BBWO, June 2006
 
As shown in figure 20, the UK has moved ahead of the United States for broadband penetration by households and is well positioned when compared to the listed countries. South Korea leads the listed countries by a fair margin with a penetration rate of almost 70%.
 

LLU

LLU shares of European DSL markets
Figure 20 - LLU shares of European DSL markets, ECTA Broadband Scorecard, Q1 2006
 
According to ECTA, the UK has seen considerable growth in the LLU share of the DSL market, rising from a 2.7% share at the end of 2005 to a 4.4% share at the end of Q1 2006. Despite this significant increase, the UK continues to have one of the lowest LLU shares in Europe, far behind leading LLU nations such as France, The Netherlands and Sweden. However, growth in LLU shares in these leading nations has stalled which will allow the UK to narrow the gap between itself and these nations.
 
The slowdown of growth in the LLU share of the DSL market in advanced broadband nations suggests that there may be equilibrium at around 25-30%. However, this is likely to vary greatly between individual markets due to the varying strength of incumbent operators and alternative operators in each market.

Broadband Usage

 
In Q1 2006 Ofcom undertook a survey to determine the difference between the use of online applications by dial-up and broadband users. Whilst the survey shows higher usage for broadband users in all areas, the most significant differences were seen for downloading files and information, and online gaming, where usage was considerably greater for broadband users.
 
Applications used by dial-up and broadband users
 
 
Figure 21 - Applications used by dial-up and broadband users, Ofcom research, Q1 2006
 
According to a study by government website Directgov, published in February 2006, over half of the respondents considered online banking sites to be the most valued type of web site, followed by shopping (50%) and holidays (47%). News web sites were considered to be the most valuable feature of the internet by 37% of respondents. The same study found that despite the vast array of web sites available, more than half of the UK's internet users visit six or less websites on a regular basis.
The Office of National Statistics also carried out a survey to determine the most popular activities on the internet, highlighting the differences in usage between men and women. The most popular activity was found to be searching for information and services (84%), and was carried out by more men (88%) than women (79%). Email was women's most popular activity (80%) and men's second most popular (81%). Of the activities surveyed, in only two cases were women's usages higher than men's. These were seeking information related to health, and activities related to a school, college or university course.
 
Internet activities of UK internet users
Figure 22 - Internet activities of UK internet users, ONS, Q1 2006
 
Online Shopping
 
A survey commissioned by the Welsh Consumer Council in March 2006 shows that nearly 3 in 10 (28%) adults aged 16 and over had shopped online during the last 12 months. As a proportion of those who use the internet, this equates to around 3 in 5 (60%) people. Respondents indicated that convenience (78%); value for money (46%); and the ability to shop around (30%) were factors that made online shopping an attractive proposition. The figure below shows the types of products consumers in Wales are purchasing online. Music CDs, tapes, records and DVDs (42%) are the most common purchases, followed closely by books (40%).
 
Online purchases by adult internet users in Wales
Figure 23 - Online purchases by adult internet users in Wales, Welsh Consumer Council, March 2006
 
A National Statistics survey carried out in Q1 2006 showed that 44% of adults in the UK had purchased goods or services over the internet during the previous 12 months, with 79% of these making purchases within the last three months. Of these, a higher percentage of men (81%) than women (77%) had made online purchases. Of those who made online purchases in the last 12 months, the most popular purchases were films and music (53%) followed closely by travel or holiday accommodation (51%).
 
Online purchases by adult internet users in the UK
Figure 24 - Online purchases by adult internet users in the UK, ONS, Q1 2006
 
Whilst the differences between the surveys conducted for Wales and the UK as a whole mean that it is difficult to make any direct comparisons, it is at least possible to draw some broad comparisons. In general, we see that UK users make more online purchases than users in Wales. Users in Wales purchase significantly more electronic goods online (35%) than users in the UK (25%). Somewhat surprisingly, significantly more UK users (53%) than Welsh users (42%) purchased films and music online.
 
Online security threats and identity fraud are deterring some internet users from shopping online.  A March 2006 survey by the Welsh Consumer Council discovered that whilst there is growing confidence among those who shop online, perceptions of online security have deteriorated since the pervious year, with 41% of internet users who do not shop online being concerned about security, compared to 35% in March 2005. 
 
Downloading
 
Data from the British Phonographic Institute (BPI) shows that the number of legal downloads in the UK grew rapidly throughout 2005 and early 2006. In Q1 2006 11.5 million tracks weredownloaded in the UK. This is attributable to the growth of legal download sites and the reduction of copyright files available on file sharing sites.
Number of legal single track music downloads in the UK
Figure 25 – Number of legal single track music downloads in the UK, BPI/OCC, Q1 2006
 
Music downloads are likely to grow further due to the increasing popularity of websites that offer massive libraries of content that can be downloaded for little or no charge such as YouTube.  YouTube is a website that allows users to upload, share and view video clips. Its library consists of content produced by users as well as clips from TV and movies, and music videos. In August 2006, YouTube announced that it is in talks with record companies about offering current and archive music videos. Within 18 months, it hopes to offer every music video ever created, whilst remaining free of charge.
 
Social Networking and Blogging
 
One of the fastest growing trends for internet usage over the past year has been the rapid growth in the use of social networking and blogging sites. Social networking sites such as MySpace, Bebo, Friends Reunited and Piczo allow users to create their own home pages or profiles, where they post information about themselves, their hobbies and interests, favourite bands etc., along with links to other websites they like, and online journals. Users can then link their profiles to other users on the same site. These links may be to existing friends, or to users with similar interests, to build a network of friends/contacts. Users then use the site to keep in touch with their contacts and share information and content.
 
According to Nielsen/Netrating statistics, within the UK, MySpace was the most popular social networking site in May 2006, with 5.1 million unique users visiting the site (17.32% of internet users). Other popular sites include Friends Reunited with 4.5 million unique users (15.48%), Bebo with 3.9 million (13.39%) and Piczo with 3.7 million (12.48%).
 
According to consumer research undertaken by Ofcom in June 2006, sites which enable users to re-establish old acquaintances and keep up existing contacts are the most popular type of social networking sites with around 41% of adults in the UK with internet access using them, around half doing so on a weekly basis. Sites allowing users to keep in contact are particularly popular with younger users, with 70% of 16-24 year olds doing so, and more than half doing so at least once at week. Nearly half of all 25-30 year old internet users, and around a third of those aged over 35 are also using these sites.
 
Blogging sites are websites where users can create their own home page, known as a weblog, or more commonly a blog, consisting of chronological journal entries.  Users post information about their day-to-day life or particular topics of interest, which are then available on the internet for other users to read. Google owned Blogger.com is the largest blogging site with over 15 million unique users in March 2006, followed by livejournal.com which hosted over 200,000 active UK bloggers in 2006.
 
Ofcom research conducted in June 2006 showed that more than a third (37%) of internet users in the UK aged 18-24 had contributed to a website of blog. Overall, 14% of internet users aged 16 or over claimed to have contributed to a website or blog by posting content or a comment. The research also shows that approximately twice as many men have websites or weblogs compared to women.
 
Most Visited Sites
 
According to Nielsen-Netratings, in August 2006, websites owned by Microsoft had the highest number of unique hits with over 20 million UK visitors. Google was the second most popular site with almost 19.5 million visitors.
 
Top 10 most visited UK websites by unique visitors
Figure 26 - Top 10 most visited UK websites by unique visitors, Nielsen/NetRatings, August 2006
 
Future Usage
 
During May 2006, the Broadband Stakeholder Group published a report on the future bandwidth requirements of UK households. The study concluded that future bandwidth demand will be dominated by streaming video and large file transfers and that:
 
  • by 2008, the bandwidth demand for the most bandwidth intensive households could reach 18Mbps downstream and 3Mbps upstream;
  • by 2012, the bandwidth demand for the most bandwidth intensive households could reach 23Mbps downstream and 14Mbps upstream.
 
When considering the average local loop lengths of the UK and the technical capabilities of current DSL technologies it is clear that these technologies will not be able to meet the bandwidth demand of UK households outlined above. This might suggest that other technologies need to be considered for broadband delivery in the future. However, other factors, such as advances in compression technologies, may impact on bandwidth demand allowing DSL to remain a viable broadband solution for longer than predicted.

Ofcom figures show that growth in broadband connections in UK SMEs has followed the overall trend in broadband take-up. At the end of 2005 84% of all SMEs in the UK had an internet connection and 73% of these had a broadband connection. Ofcom predict that the number of SMEs using dial-up to connect to the internet will continue to fall over the next two years due to the falling costs of broadband services and the increasing number of online business applications that require broadband connectivity.
SME internet access by main connection method
Figure 27 - SME internet access by main connection method, Ofcom, December 2005[14]
 
Eurostat, the statistical office of the European Commission, has tracked broadband and internet usage across the member states of the EU. Broadband penetration amongst SMEs in the EU has increased from 50% in 2004 to 62% in 2005. Take-up is particularly high in Sweden where 80% of SMEs had broadband access in 2005, and 95% had some sort of internet access. Comparatively, in the UK, 61% had broadband access and 88% had internet access.

VoIP

 
Voice over IP (VoIP) services allow users to make phone calls over their broadband connection.  Some services require a PC with appropriate software, whilst others allow the user to connect a normal telephone to their broadband connection. Apart from a monthly subscription fee charged by some operators, calls to other VoIP users who subscribe to the same service are free and unlimited. Calls to land-line or mobile networks are usually charged at low rates when compared to conventional telephone services.
 
According to Ofcom estimates, by May 2006 there were more than 1.8 million active residential VoIP households in the UK.  Of these, approximately 300,000 were using BT's VoIP products, some 150,000 were using Orange/Wanadoo's service, and the remainder were using services such as Skype, Vonage, PlusNet and VoIP Cheap.
 
During June 2006, Tiscali unveiled its new software based NetPhone VoIP service. The service will be available on all of Tiscali's broadband lines in the UK; approximately one million at the end of June 2006. Other recently launched offerings include Google Talk, Tesco VoIP and Dixons Freetalk.
 
Ofcom cautions however, that for VoIP to become truly mass-market, some key issues are yet to be addressed. These include regulation, regional development, reliability, integration with other home systems, security and privacy issues, access to emergency numbers and call quality.
 

Video on Demand

 
Video on demand was available to around 80% of NTL's digital-TV subscribers at the end of June 2006. Over the last 12 months, over 10 millions films and TV programmes have been viewed 'on demand' by NTL customers.
 
The BBC Broadband website has a wide range of online catch-up content allowing users to catch up on programming they have missed.
 
MTV launched its Overdrive service in the UK in April 2006. The service features music videos, news and movie trailers.
 

IPTV

 
BT is aiming to launch its next generation TV service, 'BT Vision', in Autumn 2006.  BT Vision combines digital terrestrial TV (Freeview) with on-demand film, TV, music programming, and interactive services provided via BT's DSL network.  The service will have no compulsory subscription.
 
UK ISP Namesco launched its tvMax package in April 2006.  The service incorporates a set top box combing Freeview and Digital Video Recording with a broadband connection to provide access to tvMax services.  These offer access to email, news and online photo galleries via a TV.  The service will evolve to provide additional content (e.g. Video on Demand).
 
A potential barrier to the success of IPTV is that standard TV-quality video requires a constant 3Mbps per channel, while HDTV requires over 6Mbps, and the constraints of the local loop may provide difficulties for its widespread roll-out, particularly in the HDTV format. However, as DSL technologies and compression technologies improve, the bandwidth requirements of streaming TV will reduce and this may become less of an issue in the future.
 

Mobile TV

 
There is increasing interest in supplying TV to users on the go via mobile phone handsets.  A number of technologies are being examined including 3G, DAB and DVB-H.
 
A number of services are available for 3G customers, which offer TV on compatible Nokia handsets.  Orange TV offers subscribers access to 19 channels.  The service costs £10 per month and offers 20 hours of viewing.  MobiTV is available to 3 and Orange subscribers.  For 3 customers, MobiTV offers 7 channels for £4.99 and its 'extra' package of 19 channels for £9.99.  For Orange subscribers, MobiTV offers access to all 19 channels, but uses data minutes, and consequently the cost is dependent on consumption.  It is recommended that users of this service subscribe to a data bundle.
 
The BT Movio product developed by BT has gained attention from a variety of operators including Virgin Mobile and RTE in Ireland, who are both conducting trials.  BT Movio utilises the DAB network to broadcast content to compatible handsets. Initial feedback has been positive with the majority of users in a pilot study (over two thirds) indicating that they were ready to subscribe to the service on their current network if the service was priced competitively.
 
O2 also believe there is "clear consumer demand" for a service that beams digital content direct to mobile phones.  Trials have been undertaken in Oxford using DVB-H, a mobile version of the technology used for Freeview digital TV.
 

'Free' Broadband

 
A number of operators now offer what they term 'free internet' to their subscribers.  This is a value added service, which although free, requires subscription to an appropriate package of other services.  Currently, Sky, Orange and Talk Talk offer free internet to some or all of their subscribers.  These services require the subscriber to have a BT landline, so may not be available to all.  Both Orange and Talk Talk require an 18 month subscription, whilst Sky's minimum subscription period is 12 months. 
 
Sky offers free internet to all of its subscribers.  In addition to the free basic internet package, Sky offers a number of improved services that require a small payment to be made.    Orange offer free broadband to customers with 18 month pay monthly mobile plans of £30 and above.  They offer an up to 8Mbps service with a usage restriction of 2GB per month.  Talk Talk offer free broadband if you subscribe to their Talk3 calling plan at a cost of £8.99 per month (in addition to £11 line rental).  They offer an up to 8Mbps service with a usage allowance of 40GB.
 

3G

 
T-Mobile will launch their HSPDA high speed download service in August 2006.  Initially, HSPDA technology will provide download speeds of up to 1.8Mbps, though real-world performance of around 1Mbps is more likely.  The theoretical maximum will rise to 3.6Mbps in 2007, then to 7.2Mbps and 10Mbps in 2008/2009.  T-Mobile believes it can undercut UK broadband operators as customers can retain a phone number without the need to pay for fixed line rental.  T-Mobile believes this will be particularly attractive to the mobile only households in the UK.  14% of households in Wales rely on mobile phones as the households only method of telephony compared to 8% for the UK on average.
 
The service will operate through T-Mobile's Web 'n' Walk professional data tariff, at £17 per month, or £8.50 for users with a T-Mobile mobile contract.  Access requires a PC equipped with a compatible data card which T-Mobile will supply free subject to an 18 month contract.  HSDPA enabled mobile phone handsets are likely to be available early 2007.
 

Triple Play/Quad Play/Bundled Services

 
Currently, 37.1% of NTL's on-net customers subscribe to a triple-play service. According to a recent study, more than 50% of European homes are set to get connected to a triple play service by the end of the decade.  In June, NTL announced the UK's first Quad Play service combining TV, broadband, fixed line and mobile phone services.  NTL acquired Virgin Mobile in July 2006.
 
While bundled services to date have included fixed-line telephony, it is possible to provide bundles that do not include fixed-line telephony through the use of NDSL (naked DSL). NDSL allows an end-user to access DSL broadband services without having to take a telephony service, therefore eliminating the requirement of paying the monthly line rental for a phone service. This could allow operators to introduce new and differentiating bundles to the market. For example, it would be possible to offer a mobile and broadband package or a mobile, broadband and digital TV triple-play.
 
This could have implications for the Welsh broadband market due to the fact that there are high levels of mobile only households in Wales compared to the UK as a whole (14% vs. 8%). The high level of households without a phone line creates a barrier to broadband take-up in Wales.
 
European countries where NDSL services are already available include Sweden and The Netherlands.
 
It has been suggested that high levels of mobile only households in Wales are the result of high levels of low income families and that these families would be less likely to subscribe to broadband services. However, the significantly higher digital TV penetration in Wales compared to the UK as a whole shows that Welsh inhabitants have a large appetite for new technologies. The ability to receive NDSL broadband without the additional cost of monthly line rental could therefore provide a new driver for broadband growth within Wales, especially with new emerging applications such as IPTV (another form of digital TV) being introduced.
 

Online Gaming

 
In a recent survey undertaken for the Deutschland Online 3 report, 41% of the European experts questioned responded that online gaming would be an important driving force for the future penetration of broadband Internet access.  A study by the research and consulting firm Parks Associates, indicates that the US online game market will reach US$4.4 billion by 2010, up from $1.1 billion in revenues last year.
 

 
DSL continues to increase its share of the worldwide market at the expense of cable and alternative technologies. According to Point Topic cable and other technology providers had a 34.5% market share in Q1 2005 but this had fallen to 32.8% in Q1 2006.
 
Whilst DSL remains strong on a worldwide scale, there are signs that it may begin losing market share in some of the more advanced broadband nations. In South Korea DSL is being hit by the near saturation of the market. DSL numbers have fallen by 4.6% between Q1 2005 and Q1 2006 as end-users seek the greater bandwidth offered by cable and fibre services. However, with South Korea being the only country to have experienced this phenomenon as yet, it remains likely that DSL will continue to be the technology of choice on a worldwide scale for some time.
 
South Korea's experience does, however, provide an insight into the development of markets in the future and will allow operators and policy makers in other nations a valuable vision of the possible future direction of their own market's development.
 

 
Latest estimates indicate that broadband take-up levels are on a par with those for the UK as a whole. Around 41.5% of Welsh households had a broadband connection at the end of June 2006 compared with just over 40% for the UK as a whole. When considered in terms of population these figures translate to 19.4 broadband connections per 100 inhabitants in Wales and 19.3 connections per 100 inhabitants in the UK as a whole.
 
In terms of coverage, availability of basic broadband services in Wales and the UK are amongst the highest in the world and are gradually nearing 100% coverage. However, Wales currently suffers from very low availability of higher-bandwidth 'second generation' services. Only 33% of households could access a service delivering 8Mbps in March 2006, while no services offering higher bandwidths were commercially available at that time. Careful consideration must be given to this situation in order to ensure that Welsh households are not disadvantaged by these network limitations.
 
BT's 21CN deployment will make higher-bandwidth services available in Wales, but these will not be available to the whole of Wales until 2011 and the actual bandwidths achievable by individual households will be dependent upon their individual local loop lengths.
 
Furthermore, careful consideration must be given to the increasing divide in infrastructure competition between urban and rural areas and, to some degree, between Wales and the UK as a whole. LLU operators continue to concentrate their resources upon densely populated urban areas which is leading to a divide in the available services in rural and urban areas and even to a difference in the cost of services between these areas. It is also apparent that enablement of exchanges by LLU operators is growing at a faster rate for the UK as a whole than for Wales, where a fairly limited number of exchanges are earmarked for unbundling and an even more limited number already unbundled.
 
The increasing demand for higher-bandwidths and the low availability of higher-bandwidth services are becoming increasingly important issues in the broadband arena. Bandwidth demand has been estimated to increase to levels beyond that which can be met by current DSL technologies in the UK by 2012 or even as soon as 2008. Furthermore, there is evidence that bandwidth demand has already surpassed DSL capabilities in South Korea, where end-users are substituting their DSL connections for higher-speed cable and fibre solutions.

 

 



List of abbreviations

 
BBWO – Broadband Wales Observatory
OECD – Organisation for Economic Co-operation and Development
DSL – Digital Subscriber Line
ADSL – Asynchronous Digital Subscriber Line
Mbps – Megabits per second
ADSL2+ - Asynchronous Digital Subscriber Line 2+
LLU – Local Loop Unbundling
ISP – Internet Service Provider
SDSL – Synchronous Digital Subscriber Line
FWA – Fixed Wireless Access
Wi-Fi – Wireless Fidelity
3G – Third generation mobile communication
Ofcom – Office of Communications
SME – Small and Medium sized Enterprises
IEEE – Institute of Electrical and Electronics Engineers
G7 - Group of seven major industrialised countries
PPP – Purchasing Power Parity
WAG – Welsh Assembly Government
EU – European Union
ONS – Office of National Statistics
ECTA – European Competitive Telecommunications Association
OTA – Office of the Telecoms Adjudicator
ARCEP – Autorité des Régulation des Communications Electroniques et des Poste
ICT – Information Communication Technology
PC – Personal Computer
PDA – Personal Digital Assistant
GSM – Global System for Mobile communication
ISDN - Integrated Services Digital Network
TV - Television
IPTV – Internet Protocol Television
VoD – Video on Demand
VoIP – Voice over Internet Protocol
HSDPA – High-speed downlink packet access
NDSL – Naked Digital Subscriber Line
WiMax – Worldwide interoperability for microwave access
FTTH – Fibre to the home
FTTP – Fibre to the premises

[1] While there is no definite figure available for FWA coverage in Wales, BBWO recognises that a limited number of niche providers do offer services within Wales and, as such, BBWO does not concur with this figure
[2] Prices are converted from local currency to US$ using the exchange rate from the same time as the PPP factors to ensure consistency.
[3] Based on approximately 1.4 million households and businesses in Wales.
[4] Based on Wales population of approximately 3 million.
[5] Source: Ofcom UK
[6] Source: BT Wholesale press releases from April and July 2005.
[7] Source: BBWO estimate derived from Ofcom/BT/industry analyst figures.  Assumptions: Wales population and hence penetration approximately 5% of that for the rest of the UK
[8] Source: BT Wholesale
[9] Source: Ofcom UK
[10] Source: Point Topic
[11] Source: NTL
[12] Businesses may have more than 1 line
[13] Businesses may have more than 1 line
[14] Percentage of SMEs connected to the internet